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Tourist
Posts: 2

No Files to Import

When connecting my GoPro Hero 6 to my Windows 10 computer it recognizes the GoPro, but Quik gives me a message "No files to import".  I can view all the pictures/video I took on the camera itself, but cannot view the files on my PC.  I've tried both hooking up the camera via USB and also connecting the sd card to a card reader.  On my PC it makes it look like the sd card is empty.  Any tips?

GoPro
Posts: 3,924

Re: No Files to Import

Hey @brady2,

 

What resolution and frame rate is the media that you are trying to view?

 

There has recently been an update to allow the use of HEVC in Quik for Desktop so make sure that Quik is up to date!

 

https://shop.gopro.com/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

 

Best,

Ryan

Tourist
Posts: 2

Re: No Files to Import

I took pictures and videos at varying resolutions and framerates.  The version of Quik for Desktop I have installed in current.  My GoPro itself is updated to the most current version also.

GoPro
Posts: 3,924

Re: No Files to Import