12-16-2017 07:07 PM
When connecting my GoPro Hero 6 to my Windows 10 computer it recognizes the GoPro, but Quik gives me a message "No files to import". I can view all the pictures/video I took on the camera itself, but cannot view the files on my PC. I've tried both hooking up the camera via USB and also connecting the sd card to a card reader. On my PC it makes it look like the sd card is empty. Any tips?
12-20-2017 02:53 PM
What resolution and frame rate is the media that you are trying to view?
There has recently been an update to allow the use of HEVC in Quik for Desktop so make sure that Quik is up to date!
12-21-2017 07:41 AM
Give these steps a try to see if we can get those items imported: