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Reply
Anonymous
Posts: 0
Accepted Solution

No Audio

[ Edited ]

I keep losing all of my audio after I convert my videos. Frustrating... can somebody tell me what I'm doing wrong?


Accepted Solutions
GoPro
Posts: 228

Re: No Audio

[ Edited ]

@Anonymous There are a few things you want to check first when you are not able to hear any sound on your converted videos;

 

  • Make sure you've updated to the latest version of GoPro Studio.
  • Make sure that the "Speedup" option is not checked in the Advanced Settings section of Step 1: Import & Convert.  If this is selected the resulting converted file will have no audio.
  • Update Quicktime to the latest available version.

If you are using GoPro Studio on a Mac computer, you could see an issue if you imported your files from your camera via iPhoto. You want to make sure that you are downloading your files directly to your hard drive from your microSD card.

 

If you must use iPhoto to import your files from your microSD card, or if your files are only located in iPhoto, click on the thumbnails of the files you want to use, then drag them to your desktop. Import these files into GoPro Studio then convert.

View solution in original post

GoPro Community Manager
Posts: 5,853

Re: No Audio

I was afraid that would be the issue. The PC version of GoPro Studio doesn't support mov files. The full list of support formats are here just as an fyi. Also, non-GoPro footage can have more issues in GoPro Studio in general.

 

Sorry I can't be more help with you on this.

 

Jeff

View solution in original post


All Replies
GoPro
Posts: 228

Re: No Audio

[ Edited ]

@Anonymous There are a few things you want to check first when you are not able to hear any sound on your converted videos;

 

  • Make sure you've updated to the latest version of GoPro Studio.
  • Make sure that the "Speedup" option is not checked in the Advanced Settings section of Step 1: Import & Convert.  If this is selected the resulting converted file will have no audio.
  • Update Quicktime to the latest available version.

If you are using GoPro Studio on a Mac computer, you could see an issue if you imported your files from your camera via iPhoto. You want to make sure that you are downloading your files directly to your hard drive from your microSD card.

 

If you must use iPhoto to import your files from your microSD card, or if your files are only located in iPhoto, click on the thumbnails of the files you want to use, then drag them to your desktop. Import these files into GoPro Studio then convert.

Anonymous
Posts: 0

Re: No Audio

I lose the audio when importing a .Mov file, is only video supported when importing a .mov file?

 

All other settings are OK as described in previous threads about audio (speedup not checked, audio working etc.).

 

Thanks for any help.

GoPro Community Manager
Posts: 5,853

Re: No Audio

@Anonymous - Audio dropping out can be caused by a few things. To help narrow it down, can you let us know if you using a Mac or PC? Also, are you adjusting the speed of the clip (making it faster or slower)? Finally, just to be safe, can you play the clip in other applications and hear audio through your computer?

 

Thanks,

Jeff

Anonymous
Posts: 0

Re: No Audio

Using a PC, not changing speed.  The original .mov file audio can be heard in QuickTime before converting over to .avi or .mov in your Studio application. Once converted in your application, the sound cannot be heard within Studio, or when playing the file outside of studio using Win Media player or QuickTime.

 

To be clear, the .mov file is not coming from a GoPro camera, but a hand held point-and-shoot.  Just trying to edit and convert to an mp4 for size to be able to email.

 

Thanks again for any help.

GoPro Community Manager
Posts: 5,853

Re: No Audio

I was afraid that would be the issue. The PC version of GoPro Studio doesn't support mov files. The full list of support formats are here just as an fyi. Also, non-GoPro footage can have more issues in GoPro Studio in general.

 

Sorry I can't be more help with you on this.

 

Jeff

Anonymous
Posts: 0

Re: No Audio

I use a MacBook Pro and have no Sound in the convertet files (first Conversion in GoproStudio).

 

10days before I updatet the software on my Gopro Hero4 Black to v4.0

on this Macbook I install the newest software from the Gopro homepage (Version 2.5.9 (2.5.9.3372))

 

I use the Gopro Software to copy the files from the sd-card to a external harddisk. Then I convert the files for further treatment.

FinalCut Pro and Gopro Studio have no Sound in this Files.

Anonymous
Posts: 0

Re: No Audio

by the way:

Only Quicktime player version 7 can play the converted videos.The unconverted, raw mp4 files from the Gopro can play by the newest version of quicktime.