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Tourist
Posts: 2

New HP Pavillion will not recognize GoPro Hero6 Black

[ New ]

So I just got a new HP Pavillion laptop, I downloaded the quick app and when I connect the camera to the computer using the GoPro USB cable the camera did not recognized. I was talking it through with GoPro support and they had me check the drivers and updated all updates. Nothing worked so I contacted HP and they told me the computer needs a third party driver in order to work with this computer. He could not give me any more information and gave me the number to support but you have to pay for their help. Does anyone know what third party driver they are talking about? Thanks! Eric


Accepted Solutions
GoPro
Posts: 6,097

Re: New HP Pavillion will not recognize GoPro Hero6 Black

[ New ]

Hi @bluecollarprep,

 

 

Not sure what that driver is but have you tried this?

 

 

Uninstall the USB Driver of your camera on your computer then restart your PC. 

After restarting your computer connect your camera then once you turn it on a new driver will be installed. 

You may also install new MTP Driver or uninstall MTP Device. 

https://www.youtube.com/watch?v=uem6BbNEj-I&t=3s

 

Visit this thread as well since they are also helpful: https://community.gopro.com/t5/Cameras/Driver-for-GoPro-Hero5-Black/td-p/36493

 

 

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: New HP Pavillion will not recognize GoPro Hero6 Black

[ New ]

Hi @bluecollarprep,

 

 

Not sure what that driver is but have you tried this?

 

 

Uninstall the USB Driver of your camera on your computer then restart your PC. 

After restarting your computer connect your camera then once you turn it on a new driver will be installed. 

You may also install new MTP Driver or uninstall MTP Device. 

https://www.youtube.com/watch?v=uem6BbNEj-I&t=3s

 

Visit this thread as well since they are also helpful: https://community.gopro.com/t5/Cameras/Driver-for-GoPro-Hero5-Black/td-p/36493

 

 

Tourist
Posts: 2

Re: New HP Pavillion will not recognize GoPro Hero6 Black

[ New ]

Hey @jayr3438. Thanks for the response. Yes, I have tried this and it did not work for me. Im not sure the driver they are talking about either. They just said I need a third party driver that is compatible with GoPro but didnt have any other info for me. Thanks! Eric