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Tourist
Posts: 4

Nada funciona na GOPRO HERO4

[ New ]

Estou com vários problemas, incrível como as coisas da GOPRO deixam de funcionar ou tem um comportmento bizarro.

1 - tenho um vídeo na GOPRO HERO4 que não consigo transferir pelo app do Iphone. Entretanto duas fotos tiradas no mesmo dia foram transferidas. Quando abro o app para ver os arquivos o vídeo não aparece, porém consigo assití-lo na tela da GOPRO

2- o QUICK for desktop windows não abre, tentei 234 vezes e o software não abre

3 - coloco a GOPRO HERO4 no computador para tentar transferir o vídeo mas os arquivos que consigo acessar dentro do cartão de memória são somente os de fotos, nenhum vídeo; Lamentável


Accepted Solutions
GoPro
Posts: 25,215

Re: Nada funciona na GOPRO HERO4

[ New ]

Hi @jose carlo44622

 

Thanks for getting back to us.

Ultra cards are not recommended to be used with GoPro cameras. They may work initially but they are observed to cause issues with the camera eventually. It is best to use one of the recommended cards on the list here: SD Cards that Work with GoPro Cameras

 

Once you have access to a recommended card, run the update manually.

See https://gopro.com/en/us/update/hero4

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

 

 

 

View solution in original post


All Replies
GoPro
Posts: 18,699

Re: Nada funciona na GOPRO HERO4

[ New ]

This is odd, @jose carlo44622. Is the video file that you are not able to access on other devices (app and computer) a regular video file? Are you not able to access all video files that are on the camera or just some of them? Could the resolution settings have an impact? 

 

Is your camera updated to the latest firmware? Which SD card are you using? The information on the brand, type, and capacity will be helpful. 

 

Has your camera always exhibited this behavior? Is this a recent happening? These details will help us further isolate the cause of the trouble. 

 

These troubleshooting steps will help launch Quik for desktop. have a go at them. Let us know how it goes. Thanks!

Tourist
Posts: 4

Re: Nada funciona na GOPRO HERO4

[ New ]

Good morning. Answers are above:

1 - Yes, it is a regular video recorded by me using my GoPRO Hero4.

2 - I am no able to acess the videos I recorded on a specific date, which is 07/19/2020

3 - I changed the resolution and recorded another video which also is not being accessed by other device (iphone or Notebook)

4 - Camera is updated accordingly.

5 - SD card is SanDisk ultra 64GB

6 - Camera has never exhibited this behavior before

 

thanks in advance

JOSE 

GoPro
Posts: 25,215

Re: Nada funciona na GOPRO HERO4

[ New ]

Hi @jose carlo44622

 

Thanks for getting back to us.

Ultra cards are not recommended to be used with GoPro cameras. They may work initially but they are observed to cause issues with the camera eventually. It is best to use one of the recommended cards on the list here: SD Cards that Work with GoPro Cameras

 

Once you have access to a recommended card, run the update manually.

See https://gopro.com/en/us/update/hero4

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej