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Tourist
Posts: 2
Accepted Solution

My session hero 4 has no sound on the downloaded recordings!

Hi I have recorded several clips on my Hero 4 session. I have downloaded them onto my PC but there is no sound! What am I doing wrong???

 

Mick


Accepted Solutions
GoPro
Posts: 3,924

Re: My session hero 4 has no sound on the downloaded recordings!

Hey Mick,

 

@gingerninja3836

 

Where are you trying to playback that footage? How did you import the footage? Do you have sound if you play it through the GoPro App?

 

I would also check out this thread: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/No-Audio/td-p/60

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: My session hero 4 has no sound on the downloaded recordings!

Hey Mick,

 

@gingerninja3836

 

Where are you trying to playback that footage? How did you import the footage? Do you have sound if you play it through the GoPro App?

 

I would also check out this thread: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/No-Audio/td-p/60

 

Best,

Ryan

Tourist
Posts: 2

Re: My session hero 4 has no sound on the downloaded recordings!

Hi Ryan

 

cheers for geting back. I've downlaoded the recordings via the Go Pro app.  I haven't tried anywhere else mate. Rang Go Pro and spoke to their techy guys. Re formatted SD card etc, no joy.

 

I'll check out the link too. It's a real bitvh as I'm off to Norway in 3 weeks time, need this sorting!

GoPro
Posts: 3,924

Re: My session hero 4 has no sound on the downloaded recordings!

@gingerninja3836

 

Let us know how it goes. Also make sure you are using a recommended SD Card, and even try a second SD Card if one is available: https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

Cheers,

Ryan