Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

My media won't upload to the cloud

i'm having trouble having my media being auto uploaded to the cloud. i have the gopro hero 7 black and I have auto upload set up and everything. My problem is that when I select the media from my gopro to have it uploaded it just stays in the app portion on my gopro app with a timer inside a cloud inthe upper right corner. I figured it would take a while but as days went by nothing had changed. I'm new to having a gopro so maybe i'm missing something? but I could really use all the help I can get

GoPro Issue.jpg

Accepted Solutions
Highlighted
GoPro
Posts: 16,068

Re: My media won't upload to the cloud

Hi @vivian96

 

It's possible that the app is only set to auto upload when on a Wi-Fi connection.

See if Mobile Upload and Cellular Upload is selected.

Settings>Account> GoPro Plus

 

You may also check:

Add Media to GoPro Plus

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 16,068

Re: My media won't upload to the cloud

Hi @vivian96

 

It's possible that the app is only set to auto upload when on a Wi-Fi connection.

See if Mobile Upload and Cellular Upload is selected.

Settings>Account> GoPro Plus

 

You may also check:

Add Media to GoPro Plus

 

Thanks!

Ej