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Tourist
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My Quik has disappeared from Windows. It will not open. I called on this over the weekend

Was instructed to remove and reinstall the Quik program. Have done so with same results. I don't know if this will help but it was trying to upload large file sizes to the Gopro cloud and my internet was interupted due to a forgotten bill. Possibility? Help, I bought this new computer because my old computer was not USB 3 rated. Have terabytes of Gopro generated files.

 


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GoPro
Posts: 16,093

Re: My Quik has disappeared from Windows. It will not open. I called on this over the weekend

Hi @bigbadbart

 

The first thing that can cause the program to not load is an unstable internet connection. You may be connected to a network(your home network, for example), but not not have internet access. This will cause some of Quik's functions to not work as expected, thus not allowing it to fully launch. Try turning off Wi-fi altogether and see if the program will launch from that point. If it does, then you'll need to troubleshoot your router and see what can be done to get it working again.

First, try launching Quik for desktop in "Compatibility Mode" for Windows Vista (Service Pack 2). Quik for desktop should launch successfully at this point.

 

If the suggestion above doesn't work for you, then please try the following step:

  1. Setup a new Windows admin account on your computer (Windows 7/8.1 | Windows 10)
  2. Log into your new account and see if you can launch Quik for desktop successfully. Click here if you need to re-download the software.(Current version supports Windows 10 only)

If Quik for desktop launches successfully under your new admin account, then you'll need to locate and delete the goproapp.json file from the account on your computer. Follow the next set of steps to do this.

  1. Navigate to C:\Users\<OldUserName>\AppData\Local\GoPro\goproapp.json
  2. Delete the goproapp.json file and relaunch Quik for desktop.

Let us know how it goes.

 

 

 

Thanks!

Ej

 

 

 

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All Replies
Highlighted
GoPro
Posts: 16,093

Re: My Quik has disappeared from Windows. It will not open. I called on this over the weekend

Hi @bigbadbart

 

The first thing that can cause the program to not load is an unstable internet connection. You may be connected to a network(your home network, for example), but not not have internet access. This will cause some of Quik's functions to not work as expected, thus not allowing it to fully launch. Try turning off Wi-fi altogether and see if the program will launch from that point. If it does, then you'll need to troubleshoot your router and see what can be done to get it working again.

First, try launching Quik for desktop in "Compatibility Mode" for Windows Vista (Service Pack 2). Quik for desktop should launch successfully at this point.

 

If the suggestion above doesn't work for you, then please try the following step:

  1. Setup a new Windows admin account on your computer (Windows 7/8.1 | Windows 10)
  2. Log into your new account and see if you can launch Quik for desktop successfully. Click here if you need to re-download the software.(Current version supports Windows 10 only)

If Quik for desktop launches successfully under your new admin account, then you'll need to locate and delete the goproapp.json file from the account on your computer. Follow the next set of steps to do this.

  1. Navigate to C:\Users\<OldUserName>\AppData\Local\GoPro\goproapp.json
  2. Delete the goproapp.json file and relaunch Quik for desktop.

Let us know how it goes.

 

 

 

Thanks!

Ej