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Tourist
Posts: 4
Accepted Solution

Missing Media files after Quik Desktop for Mac deleted files

I can't find the media in the GoPro file or on my SD card as it would delete the files after import. However, I'm very sure the files are not imported and was nowhere found. The Quik desktop for Mac was then unable to open up and was stuck at the "Loading Media" page. HELPPPP. I removed the cache etc and managed to fire up the Quik desktop, but my files are still missing~~~~


Accepted Solutions
GoPro
Posts: 8,149

Re: Missing Media files after Quik Desktop for Mac deleted files

Hello @miarorrrz

 

Sorry to hear about the missing media. Have you tried searching through your computer's hard drive for the missing files? You can follow this file path guide: https://gopro.com/help/articles/question_answer/Where-are-my-Quik-for-desktop-Media-Files-Stored

Check and see if the files have been saved. For future reference, you can opt out of the auto-delete feature by going to the SD Card Settings and un-checking "automatically delete files from SD card after importing" In order to access this, you can click on the gear icon beside the SD card that shows up once an SD card or a camera is connected to the computer via Quik for Desktop. 

 

Thanks, 
Marius 

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All Replies
GoPro
Posts: 8,149

Re: Missing Media files after Quik Desktop for Mac deleted files

Hello @miarorrrz

 

Sorry to hear about the missing media. Have you tried searching through your computer's hard drive for the missing files? You can follow this file path guide: https://gopro.com/help/articles/question_answer/Where-are-my-Quik-for-desktop-Media-Files-Stored

Check and see if the files have been saved. For future reference, you can opt out of the auto-delete feature by going to the SD Card Settings and un-checking "automatically delete files from SD card after importing" In order to access this, you can click on the gear icon beside the SD card that shows up once an SD card or a camera is connected to the computer via Quik for Desktop. 

 

Thanks, 
Marius 

Tourist
Posts: 4

Re: Missing Media files after Quik Desktop for Mac deleted files

Yeah. Tried to search in Finder but sadly nowhere to be found. It sucks cus the videos that were gone are taken on my birthday. I managed to retrieve the files using third party but all videos are damaged. Is there any other methods?
GoPro
Posts: 8,149

Re: Missing Media files after Quik Desktop for Mac deleted files

Hello @miarorrrz

 

Good to know that you were able to retrieve the files. Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data.  Since this is certainly not normal for missing files to suddenly go missing, I do recommend to reach out to the SD card manufacturer to further troubleshoot the SD card. While on it though, do not record any new photos or videos with the SD card that you have used to prevent new files from overwriting those that you already have. 

 

Thanks, 
Marius

 

 

Tourist
Posts: 4

Re: Missing Media files after Quik Desktop for Mac deleted files

I retrieved the files but they are damaged. Means I can't play it. But I believe there must be some ways to retrieve. Definitely was due to Quik programme as before it's even done transferring, it actually deleted everything.

GoPro
Posts: 8,149

Re: Missing Media files after Quik Desktop for Mac deleted files

Hello @miarorrrz

 

Thank you for the additional details. Which SD card are you using? Is it among the recommended SD cards listed here: https://gopro.com/help/articles/block/microSD-Card-Considerations

Try to see if the SD card manufacturer can help with retrieving the files. Also, it would be better to opt out of the auto-delete feature in Quik. 

 

Thanks, 
Marius