Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Tourist
Posts: 2

Miniaturas de videos Quik 2.7.0.945

En la aplicación no puedo visualizar miniaturas de los videos tomados con la Hero 7 black, sale un cuadro negro con un signo de interrogación en el centro en cada archivo de video. Tengo los últimos drivers de la tarjeta gráfica para windows 10. Ya reinstale Quik y el problema no se soluciona.

Highlighted
GoPro Community Manager
Posts: 7,748

Re: Miniaturas de videos Quik 2.7.0.945

That can sometimes happen when the file is still uploading or if the resolution of the file isn't supported (ex. HEVC). Our team at https://gopro.com/help/ContactUs can also do some more troubleshooting if you're still having this issue.