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Sightseer
Posts: 1

Mi gopro hero 7 white no toma fotos

hola, hace una semana exactamente mi gopro hero 7 white dejo de tomar fotos, la pantalla tactil funciona pero el lente no enfoca y la pantalla queda en negro, cuando intento conectarme al celular ella automaticamente se apaga, ya la resetie de fabrica pero aun no funciona el lente 

GoPro
Posts: 2,205

Re: Mi gopro hero 7 white no toma fotos

Hi @quicksand00365,

Sorry to hear about the trouble. See if reinstalling the firmware update of the camera will resolve the problem This can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

It is important to make sure that the camera is updated to the latest firmware and that a recommended SD card is used. There is a list of recommended cards here for your reference. If you are already using one, has updated the camera already, and is still experiencing the same issue, our Support team will be able to assist you further. You may reach them by phone or chat.

Kind Regards,

 

Ann