Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-215768%22%20slang%3D%22en-US%22%3EMedia%20not%20found%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215768%22%20slang%3D%22en-US%22%3E%3CP%3EI%20want%20to%20recover%20a%20video%20that%20has%20somehow%20ended%20up%20in%20Gorpro%20quik%20desktop%20under%20unavailable%20media.%20When%20I%20try%20to%20open%2C%20it%20comes%20up%20with%20Media%20not%20found%20and%20gives%20me%20the%20location%20as%20C%3Adrive%20but%20it%20is%20not%20there%20either%2C%20nor%20is%20it%20in%20the%20recycle%20bin.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215887%22%20slang%3D%22en-US%22%3ERe%3A%20Media%20not%20found%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215887%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F69611%22%20target%3D%22_blank%22%3E%40epicwater11032%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20happened%20with%20the%20video%3F%20Sorry%20to%20hear%20that%20it%20cannot%20be%20found.%20Unfortunately%2C%20we%20do%20not%20have%20any%20preferred%20methods%20of%20data%20recovery.%20You%20may%20be%20able%20to%20perform%20a%20Google%20search%20to%20find%20various%20data%20recovery%20options%20to%20recover%20the%20footage%20that%20had%20been%26nbsp%3Blost.%20Yet%2C%20please%20do%20your%20research%20on%20whichever%20data%20recovery%20software%20is%20best%20for%20you%20as%20it%20may%20require%20activation%20of%20the%20software%20and%20there%20may%20be%20varying%20costs.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Media not found

I want to recover a video that has somehow ended up in Gorpro quik desktop under unavailable media. When I try to open, it comes up with Media not found and gives me the location as C:drive but it is not there either, nor is it in the recycle bin.


Accepted Solutions
GoPro
Posts: 8,334

Re: Media not found

Hello @epicwater11032

 

What happened with the video? Sorry to hear that it cannot be found. Unfortunately, we do not have any preferred methods of data recovery. You may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs.

 

Best regards, 
Marius

View solution in original post


All Replies
GoPro
Posts: 8,334

Re: Media not found

Hello @epicwater11032

 

What happened with the video? Sorry to hear that it cannot be found. Unfortunately, we do not have any preferred methods of data recovery. You may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs.

 

Best regards, 
Marius