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Tourist
Posts: 1

Macbook Pro Quik Video Bild Schwarz aber mit Ton

[ New ]

Ich komm nicht weiter, nach dem hochladen. Video Bild ist schwarz aber der Ton Funktioniert.

 

Gopro 5

Quik 2.6.2.770

Software ist auf dem neusten Stand

 

mit allen anderen Prgrammen funktioniert alles (Final Cut Pro, iMovie, GoPro Studio) ohne Probleme.


Accepted Solutions
GoPro
Posts: 19,815

Re: Macbook Pro Quik Video Bild Schwarz aber mit Ton

[ New ]

Hello @gtc606

 

Great to know that you have the latest version of Quik installed. Most of the time, playback issues are associated with the graphics card on your computer. First ensure that the graphics driver is up to date. If this is already the case and the issue still persists, our team here  https://gopro.com/help/ContactUs will be able to provide a more personalized support. You can reach them via phone or chat. 

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 19,815

Re: Macbook Pro Quik Video Bild Schwarz aber mit Ton

[ New ]

Hello @gtc606

 

Great to know that you have the latest version of Quik installed. Most of the time, playback issues are associated with the graphics card on your computer. First ensure that the graphics driver is up to date. If this is already the case and the issue still persists, our team here  https://gopro.com/help/ContactUs will be able to provide a more personalized support. You can reach them via phone or chat. 

 

Best regards, 
Marius