Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Nomad
Posts: 151

Mac OS CATALINA with QUIK APP is WORK... Follow this Instructions

Well People, TODAY is the DAYS for ALL of OUR MAC USER running CATALINA, I see lot of people complaining about the GoPro QUIK APP NOT WORKING after upgrade our MAC with the New CATALINA but I like to thanks @didipixa he kind of explain in a short breif and quick process, not in very DETAIL way on how to make it WORKS, than I have to FIGURE IT OUT on a WAY to make it WORKS at a 100% STEP BY STEP just follow along the Images at this post.

 

IF THIS WORKS for YOU Please give me some LIKES. 

 

STEP1 Download the APP from GoPro Wbsite than double click to RUN the installation.

STEP 1 Installing the QUIK APP.jpg

 

 

STEP 2 Let the APP run the installation process than you must let the QUIK APP to control your MAC by clicking OK

STEP 2 Allow the APP to control your MAC.jpg

 

 

STEP 3 Verify the QUIK APP is install proper

STEP 3 Finish Instalation.jpg

 

 

STEP4 Launch the QUIK APP and Sign In with your GoPro Account

STEP 4 Launch the QUIK APP and Sign In.jpg

 

 

STEP 5 Plug the HERO 8 Camera to see if the APP detects the Camera...

STEP 5 PlugIn yout GoPro Hero 8.jpg

 

 

STEP 6 Click the GEAR Icon and here is the Info about your Plug In Device SO IS NOT DETECTING My HERO 8

STEP 6 Verify if The APP can detect the Hero 8.jpg

 

 

STEP 7 OPEN System Preferences

STEP 7 Launch System Preferences.jpg

 

 

STEP 8 In system preferences GO Security & Privacy

STEP 8 Click on SECURITY and PRIVACY.jpg

 

 

STEP 9 GO to PHOTO Icon than CLICK the GoPro Quik Box with the Check Mark

STEP 9 GIVE PERMISION Photos.jpg

 

 

STEP 10 GO TO Full Disk Access also Click on the GoPro Quik with the CHECK Mark than Close your System Preferences

STEP 10 Give Permision to Full Disk Access.jpg

 

 

STEP 11 Plug In your HERO 8 Camera TURN IT ON and it will LAUNCH the QUIK APP Automaticalloy than the Camera Clock is Off so I don't Care about this.

STEP 11 Re-Launch QUIK App.jpg

 

 

STEP 12 I can see the HERO 8 Camera is DETECTS by the QUIK APP and also detect the MicroSD Card Size. 

STEP 12 Verify HERO 8 detection.jpg

 

 

STEP 13 By Clicking the GEAR Icon it will display the following window with the name of my Camera

STEP 13 After Click the Gear Icon.jpg

 

 

STEP 14 TESTING to IMPORT the memory contents 

STEP 14 .jpg

 

 

STEP 15 Takes a little bit depending on your Files Sizes PATIENTS

STEp 15.jpg

 

 

STEP 16 IMPORT COMPLETE.... you are all DONE Congratulation now your MAC CATALINA and GoPro QUIK 

STEP 16.jpg

Sightseer
Posts: 2

Re: Mac OS CATALINA with QUIK APP is WORK... Follow this Instructions

Problem fixed. Worrying that the app needs Full Disk Access but I guess this is underlying Linux priv defaults on USB file systems.

Thanks

Hiker
Posts: 282

Re: Mac OS CATALINA with QUIK APP is WORK... Follow this Instructions

No, this does NOT work.

 

Quik cannot see previous media files or the camera even with full disk access allowed.

GoPro
Posts: 11,960

Re: Mac OS CATALINA with QUIK APP is WORK... Follow this Instructions

Hello Everyone!

 

Sorry for any trouble caused.
We are aware of this issue. We'll post back once we have an update.
In the meantime, you can manually copy the files to your computer via Finder/Image Capture.
Then add it as a media folder. For reference, see How to Add Media Folders in Quik for desktop

 

Thanks!

Ej

Nomad
Posts: 151

Re: Mac OS CATALINA with QUIK APP is WORK... Follow this Instructions

Glad that work for you
Nomad
Posts: 151

Re: Mac OS CATALINA with QUIK APP is WORK... Follow this Instructions

In order to work for me I perform the following steps:
1- uninstall previous Quik app
2- download firmware and manually re update my Hero 8
3- format my MicroSD card from the camera
4- reset Hero 8 to factory

If these step still doesn’t work for you than contact gopro for a RMA and you have to sent your Hero 8 for repair. Good luck

This steps and the screen shots is WORKS for me, that’s why I share my experience with anyone who has the same problem.
Tourist
Posts: 3

Re: Mac OS CATALINA with QUIK APP is WORK... Follow this Instructions

thank you ,it work !!!

Sightseer
Posts: 1

Re: Mac OS CATALINA with QUIK APP is WORK... Follow this Instructions

Thank you SO MUCH for this solution. I just spent an hour on the phone with GoPro and ended up finding this thread while on hold. I spoke to two people at GoPro. The first person told me that it was an issue with my laptop. The second person spent an hour trying to figure this out while in the meantime I found this. Hopefully GoPro takes note of this so others dont need to kill as much time as I did.