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Sightseer
Posts: 2

MAX EXPORTER KEEPS CRASHING

hello people. i reacently just bought the max and have enjoyed it until i wanted to encode to ceniform 5k. i downloaded the HEVC pluggin like it instructed. but still crashes. wondering if anyone can help. the app eventually just dissaperrs from my screen. then i have to try again

 

 

btw im running on amd radion intigrated graphics so that may be the problem

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GoPro
Posts: 5,699

Re: MAX EXPORTER KEEPS CRASHING

@royalspiri846, check out this article for more information about the minimum system requirements of the GoPro MAX Exporter: What Are the Minimum System Requirements for GoPro Player?

Also, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed.

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Sightseer
Posts: 2

Re: MAX EXPORTER KEEPS CRASHING

Dude thx for that now I know that I cant encode 5.6k with my laptop. Thxx
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GoPro
Posts: 5,699

Re: MAX EXPORTER KEEPS CRASHING

@royalspiri846, feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!