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%3CLINGO-SUB%20id%3D%22lingo-sub-319802%22%20slang%3D%22en-US%22%3ELost%20files%2C%2Ccan't%20add%20media%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319802%22%20slang%3D%22en-US%22%3E%3CP%3EOur%20camera%20was%20stolen%20while%20on%20vacation.%20We%20had%20uploaded%20videos%20to%20our%20computer%20and%20watched%20them%20on%20occasion%20thru%20the%20gopro%20desktop%20app.%20Our%20computer%20crashed%202%20years%20later.%20We%20had%20viedos%20and%20photos%20backed%20up%20to%20google%20but%20apparently%20not%20the%20gopro%20videos.%20We%20had%20a%20data%20recovery%20company%20recover%20supposedly%2099%25%20of%20old%20hard%20drive%20and%20send%20it%20to%20us%20on%20a%20new%20hardrive%20but%20still%20can't%20find%20Gopro%20videos%20on%20there.%20We%20installed%20GOpro%20app%20on%20new%20computer%20and%20logged%20in%20but%20when%20we%20try%20to%20add%20media%20from%20external%20hard%20drive%20i%20get%20%22Could%20not%20add%202541%20file%22.%20Any%20ideas%3F%20Do%20videos%20get%20automatically%20backed%20up%20to%20a%20Gopro%20cloud%20or%20something%3F%20Just%20wondering%20as%20a%20last%20resort.%20Thank%20you%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-319802%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-319928%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20files%2C%2Ccan't%20add%20media%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319928%22%20slang%3D%22en-US%22%3EIf%20you%20are%20subscribed%20to%20GoPro%20Plus%2C%20then%20the%20files%20are%20automatically%20backed%20up%20to%20the%20cloud.%3C%2FLINGO-BODY%3E
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Tourist
Posts: 1

Lost files,,can't add media

Our camera was stolen while on vacation. We had uploaded videos to our computer and watched them on occasion thru the gopro desktop app. Our computer crashed 2 years later. We had viedos and photos backed up to google but apparently not the gopro videos. We had a data recovery company recover supposedly 99% of old hard drive and send it to us on a new hardrive but still can't find Gopro videos on there. We installed GOpro app on new computer and logged in but when we try to add media from external hard drive i get "Could not add 2541 file". Any ideas? Do videos get automatically backed up to a Gopro cloud or something? Just wondering as a last resort. Thank you

Adventurer
Posts: 10,399

Re: Lost files,,can't add media

If you are subscribed to GoPro Plus, then the files are automatically backed up to the cloud.