01-02-2019 08:06 AM
Hello @royalpeak68201. What seems to be the issue? Are you getting any particular error message? Try uninstalling and re-installing the app and see if it clears out the issue. Also, see if inserting the SD card directly to the computer via an SD card adapter makes a difference. Let us know how it goes. Thanks!
01-03-2019 06:15 AM
Thanks for replying. The issue I'm having is a result of loading the lastest version of Gopro Quick to my Macbook. The files will download and I can see them. It's when I go to playback on video, I cannot see it; just get audio. The pictures work fine. I did a bit of research and a possible reason is that the new software does not support the Hero 3+ camera that I am using. I beleive I have a copy of the original software but its not with me as I am away from home for an extended period.
01-03-2019 09:17 AM
Thank you for the update, @royalpeak68201. See if the native media player on your computer detects and plays back your GoPro media. We tested on our end and we were able to access and play back photos and videos from a HERO3 Black camera through Quik for desktop on a Mac. Quik is at version 126.96.36.1994 and the Mac computer is running with Mojave 10.14. Make sure that your computer is updated to the latest OS, that you have the latest Quik version. It will also help to manually update the camera before trying again. Alternatively, you might also want to explore other applications that can be used to view and edit your GoPro files. Learn more about them through https://gopro.com/help/articles/how_to/Programs-to-View-and-Edit-Videos .
01-03-2019 06:58 PM
Quicktime will play the video as well as VLC player. I am running HI Sierra 10.13.6 which I think is the latest IOS. My Gopro camera appears to have the lastest updates installed. The Gopro quick version is 188.8.131.524. It worked until I started playing arroung in GoPro Studio. There is issues there as well but I can work around it. At that point I loaded the lastest Quick version thinking it would fix the problems with Studio but instead, I have more problems.
01-08-2019 04:53 PM
GoPro cameras create MP4 files, a format that is supported by many video editing programs. For other editing options on your home computer, we have had several customers give good reviews of Pinnacle Studio HD, Davinci Resolve, Windows Movie Maker, Adobe Premier Elements, and Apple's iMovie and Final Cut X.
For more advance video editing applications, please refer to DaVinci Resolve (Free Version) or Adobe Premiere Pro CC (Paid).
VLC Media Player is also a free downloadable video media player that supports MP4 H.264 files.