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Tourist
Posts: 2

Large amount of media on Quik unavailable

I just uploaded about 60Gb of media to the cloud through Quik. It all shows up on GoPro Plus online, but all of it only shows up on Quik when I click show unavailable media in the View dropdown box.  Why isn't this available on the desktop app? It's asking me to plug in the external hard drive I uploaded them from for them to be available. Id really like to not have that plugged in ya know? Any help would be great. Windows 10 with a Hero 5 session cam.  Thanks!

Nomad
Posts: 777

Re: Large amount of media on Quik unavailable

The media is showing up in "unvaliable" because the external hard drive you have them stored on is currently unplugged.  You can always move the media from the external hard drive to your local hard drive and have Quik search for the media again.  However Quik cannot display media as "available" if the source of the media is unplugged.

GoPro
Posts: 2,205

Re: Large amount of media on Quik unavailable

@hockypck13, I agree with @irishmanpdx. It's likely that the media or the folder that the media is currently saved at can't be found by the app.

Tourist
Posts: 2

Re: Large amount of media on Quik unavailable

Then did I upload the video incorrectly? I thought I could upload it all to an unlimited data cloud storage? Would I have to upload the videos through plus rather than Quik then? My goal was to not have to put the large files on my hard drive...thank you for your responses!!