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Tourist
Posts: 4

Large amount of media on Quik unavailable

I just uploaded about 60Gb of media to the cloud through Quik. It all shows up on GoPro Plus online, but all of it only shows up on Quik when I click show unavailable media in the View dropdown box.  Why isn't this available on the desktop app? It's asking me to plug in the external hard drive I uploaded them from for them to be available. Id really like to not have that plugged in ya know? Any help would be great. Windows 10 with a Hero 5 session cam.  Thanks!

Nomad
Posts: 1,104

Re: Large amount of media on Quik unavailable

The media is showing up in "unvaliable" because the external hard drive you have them stored on is currently unplugged.  You can always move the media from the external hard drive to your local hard drive and have Quik search for the media again.  However Quik cannot display media as "available" if the source of the media is unplugged.

GoPro
Posts: 2,930

Re: Large amount of media on Quik unavailable

@hockypck13, I agree with @irishmanpdx. It's likely that the media or the folder that the media is currently saved at can't be found by the app.

Tourist
Posts: 4

Re: Large amount of media on Quik unavailable

Then did I upload the video incorrectly? I thought I could upload it all to an unlimited data cloud storage? Would I have to upload the videos through plus rather than Quik then? My goal was to not have to put the large files on my hard drive...thank you for your responses!!
GoPro
Posts: 9,721

Re: Large amount of media on Quik unavailable

Hi @hockypck13

 

Kindly try logging in to your Plus account via gopro.com

See if the videos are there.

If not, try uploading them again.

It will be best to upload it manually as deleting the files via Quik for desktop will also delete the files on Plus.

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: Large amount of media on Quik unavailable

Hello Ej, Yes they are in the Plus account. Still not able to create edits in Quik unless I have the external hard drive connected. Also I changed the dates on some videos in plus and those changes did not carry over to Quik. It seems like the two libraries are not synced? It doesn't make sense that the videos are in Plus in my cloud storage but not able to access them in Quik unless the external hard drive is connected.  Thanks!

Nomad
Posts: 1,104

Re: Large amount of media on Quik unavailable

 

Still not able to create edits in Quik unless I have the external hard drive connected.

This is because you cannot edit video when the video is not made available to the video editor.  If you want to edit your original video's, you need to have your external hard drive connected.

 

Also I changed the dates on some videos in plus and those changes did not carry over to Quik. It seems like the two libraries are not synced?

This is because you have disconnected the hard drive that you have stored your video's on therefore making it impossible for Quik to sync the video's with the ones stored on the cloud.  For instance, I can sync the media library on my phone with the media library on my pc.  if I delete a song on my phone and then sync it with the media library on my pc, the song gets deleted from my pc.  However if unplug my pc, disconnect it and lock it in a room and THEN delete the song from my phone, the song will not get deleted from my PC.  This is due to the fact my PC is in no way connected to my phone.  The same way your external hard drive is not connected to your PC and therefore cannot sync with your online cloud based media storage.

 

It doesn't make sense that the videos are in Plus in my cloud storage but not able to access them in Quik unless the external hard drive is connected. 

It actually makes perfect sense.  To sync two media libraries, both media libraries have to be able to communicate with eachother, keep track of any changes made and mirror the changes made from one libary to the other..  If you disconnect one of those media libraries, no syncing can take place as there is no communication between the two libaries.  

Tourist
Posts: 4

Re: Large amount of media on Quik unavailable

OK I think I need to start over cause this makes less sense now.  I have a large amount of video on an external hard drive that was on my computer's hard drive, I noticed that GoPro has unlimited cloud storage, so I wanted to free all that space up and upload everything video related to the GoPro cloud. Am I misunderstanding the purpose of GoPro having the cloud storage? If I am understanding the above answers correctly then even after I upload all of this to the GoPro app through Quik, I'll still have to have my external hard drive connected to access it to edit?

 

To sync two media libraries, both media libraries have to be able to communicate with each other, keep track of any changes made and mirror the changes made from one libary to the other..

 

I have to manually keep track of the changes from Quik to Plus? How is this syncing? That's not syncing, thats me having to manually manage two separate libraries that are supposed to communicate with each other...

 

Sorry for the continued head banging against the wall, but thank you for your help!!