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Sightseer
Posts: 1

Laptop not detecting GoPro Hero 8

I am trying to import files from my GoPro Hero 8, but my laptop is not detecting it. I have tried the Device Manager fix of updating drivers but it still won't solve the issue.

 

I need help with this. Thanks!

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Tourist
Posts: 2

Re: Laptop not detecting GoPro Hero 8

I have the exact same problem with my laptop.  My desktop sees and connects to it, but my laptop does not.  Brand new MSI GL659SC, everything up to date...

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GoPro
Posts: 15,313

Re: Laptop not detecting GoPro Hero 8

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Nomad
Posts: 48

Re: Laptop not detecting GoPro Hero 8

i have samme issue, my laptop is new with this configuration: intel core i7 9th gen, 16 gb ram,1tb ssd intel, assus rog strix g531gv, 

when i connect my hero8 black i heard a sound on my laptop but i cant see camera on laptop

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GoPro
Posts: 15,313

Re: Laptop not detecting GoPro Hero 8

Hello, @bonoman. Have you already been able to try the troubleshooting steps suggested on this thread? You may also want to check out these user-shared solutions

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Tourist
Posts: 2

Re: Laptop not detecting GoPro Hero 8

I solved the problem, returned the brand new hero 8 black for a refund and moved on to something other than GoPro. Got tired of the constant issues, connectivity, battery life, horrible audio (hero 5 session...I have 2, both have same audio problems), and the lack of intelligent support (same ineffective steps no matter who helped) has killed my desire to buy any future GoPro products.