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Tourist
Posts: 2

Just upgraded to 1.3, app keeps crashing early in render/stitching

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Just used version 1.2 last night to render ~5 videos in 5k CineRes with 360 audio, no problem.  Each video was 5-8 minutes long and final files were 25-35gb each.  Batch rendered without a problem.

 

Upgraded to 1.3 today to see if there were any performance improvements.  Attempted to render a single file of 7 minutes, same parameters, estimated ~25gb file.  Tried a few times and noted the entire program crashed/exited at about 3%.  

 

Watched memory usage in task manager and noted that the crash happens when Fusion Studio begins to use about 15gb of RAM.  My system has 16gb; windows 10 x64, AMD 1700x, Nvidia 1080 Ti (latest drivers).

 

GoPro, if you can't tell us what's going on, can you please please PLEASE just offer legacy downloads of prior versions that WORKED for those of us having problems?  This is a common courtesy of most software makers.

 

Frankly I'm shocked that (in another thread) you guys suggested trying to get an old install file from another user... because apparently you don't have it anymore? Or what?  Can't sanction its use but you can encourage it to be shared?  Get your act together and your story straight, GoPro.

Hiker
Posts: 13

Re: Just upgraded to 1.3, app keeps crashing early in render/stitching

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BUMP

 

software still broken.

 

new users researchinng this camera for christmas, DO NOT BUY IT, the software is broken at best.  

GoPro
Posts: 20,523

Re: Just upgraded to 1.3, app keeps crashing early in render/stitching

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Hello @nordatheart and @dw450. Sorry to hear about the trouble. If you contact our Support team here, they will be able to connect you with the Fusion team so they can help with the matter. The team may be reached by phone or chat. When you contact them, please make sure that you have access to your camera and computer. This is so the team can assist you as quickly as possible. Thanks!