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Sightseer
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Accepted Solution

Is there an issue with Quik login/registration. I can't get past the rego/signin page

Is there an issue with Quik? I cant get past the Login Registration page


Accepted Solutions
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GoPro
Posts: 6,097

Re: Is there an issue with Quik login/registration. I can't get past the rego/signin page

Hi @spirybeach1123,

 

Please try this. 

 

While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A message will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Or


While the "Authenticating" message is appearing, wait 15 seconds, then close Quik for desktop.
Turn off the Wi-fi connection, then re-enable it.(Connect computer via Ethernet cable rather than Wi-fi if possible)
Now reopen Quik for desktop and retry the login.
 

 

Please let us know.

 

Thanks!

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Is there an issue with Quik login/registration. I can't get past the rego/signin page

Hi @spirybeach1123,

 

Please try this. 

 

While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A message will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Or


While the "Authenticating" message is appearing, wait 15 seconds, then close Quik for desktop.
Turn off the Wi-fi connection, then re-enable it.(Connect computer via Ethernet cable rather than Wi-fi if possible)
Now reopen Quik for desktop and retry the login.
 

 

Please let us know.

 

Thanks!

-Jay 

Highlighted
Sightseer
Posts: 2

Re: Is there an issue with Quik login/registration. I can't get past the rego/signin page

Thanks Jay

 

Works a treat!

Highlighted
Sightseer
Posts: 3

Re: Is there an issue with Quik login/registration. I can't get past the rego/signin page

NO funciona no inicia secion

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GoPro
Posts: 16,078

Re: Is there an issue with Quik login/registration. I can't get past the rego/signin page

Hello @gustavozs2019. Are you having trouble launching Quik for desktop? If so, there are steps-to-fix here https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Fails-to-Launch that will help. Feel free to post back for any other concerns or questions. 

Highlighted
Sightseer
Posts: 3

Re: Is there an issue with Quik login/registration. I can't get past the rego/signin page

the nproblems is in MAC

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GoPro
Posts: 16,078

Re: Is there an issue with Quik login/registration. I can't get past the rego/signin page