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Hiker
Posts: 13

Iniciar chat en soporte de GOPRO

Buenos dias,

 

Soy suscriptor de GoPro plus y cuando intento acceder al soporte tecnico utilizando el chat siempre me aparece este mensaje:

 

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Ofrecemos asistencia por chat las 24 horas del día a clientes suscritos a GoPro Care y GoPro Plus


El chat podría utilizar traducciones automáticas
El chat no está disponible actualmente para ti.
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Sin embargo, si introduzco otro email que NO sea con el que estoy registrado en GoPro Plus si me deja iniciar el chat, que sentido tiene?
 
Un saludo
GoPro
Posts: 10,106

Re: Iniciar chat en soporte de GOPRO

Hello @gomusinos

 

Thanks for letting us know. We'll have this shared to the team.

In the mean time, please try selecting US-English when initiating a chat session.

 

Let us know if this works.

 

Thanks!

Ej

 

Hiker
Posts: 13

Re: Iniciar chat en soporte de GOPRO

Buenos dias,

 

No funciona.

 

El problema es mi correo electronico con el que estoy registrado. Si modifico el correo y pongo cualquier otra cosa, el chat se inicia sin problemas.

 

Ayer abrí el chat con un correo diferente y puse esta incidencia a sus compañeros a ver si lo pueden solucionar.

 

Gracias

 

Un saludo