Infinite recursive login on GoPro Windows App [ New ]

[loyaldive1113]

After successfull login in app if i press any button, for example create movie - it show me login page again. I try to reset it to default - nothing happens. Can't do nothing with it!

[aragon1006 · Accepted solution]

Sure @loyaldive1113

The best path forward is to contact our Support Team.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Let them know of the troubleshooting steps taken.

Thanks!

Ej

[aragon1006]

Hi @loyaldive1113

Please go over the steps below:

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 
Let us know how it goes.

Thanks!

Ej

[loyaldive1113]

Do you read my message?I said that i tried already restore to defaults. It doesnt help. By the way, i have latest version of App.

[aragon1006 · Accepted solution]

Sure @loyaldive1113

The best path forward is to contact our Support Team.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Let them know of the troubleshooting steps taken.

Thanks!

Ej