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02-19-2020 12:33 PM
Infinite recursive login on GoPro Windows App
[ New ]After successfull login in app if i press any button, for example create movie - it show me login page again. I try to reset it to default - nothing happens. Can't do nothing with it!
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02-20-2020 10:49 AM
Re: Infinite recursive login on GoPro Windows App
[ New ]Sure @loyaldive1113
The best path forward is to contact our Support Team.
Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.
Let them know of the troubleshooting steps taken.
Thanks!
Ej
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02-19-2020 02:11 PM
Re: Infinite recursive login on GoPro Windows App
[ New ]
Please go over the steps below:
Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.
Let us know how it goes.
Thanks!
Ej
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02-19-2020 09:27 PM
Re: Infinite recursive login on GoPro Windows App
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02-20-2020 10:49 AM
Re: Infinite recursive login on GoPro Windows App
[ New ]Sure @loyaldive1113
The best path forward is to contact our Support Team.
Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.
Let them know of the troubleshooting steps taken.
Thanks!
Ej