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Sightseer
Posts: 1

Impossible to export clips from Quick software

Everytime I want to export a clip from Quick i get the message saying something "your system can not run a 4k video try with a lower quality" and I ried with the lowest quality (480p) and I got same message. I check and my laptop seems to be able to run gopro quick and 4k videos. I don't know why I get this message. I tried on other files and the same problem appears. Do you have any idea of what it could be ? I would really love to be able to export clips because I need the GPS data for my videos.

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GoPro
Posts: 8,396

Re: Impossible to export clips from Quick software

@foggyridge33521, see if the following steps will help: 

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully.  

 

If the issue persists, we'd like to gather a few more info. Could you please tell us your workflow?