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Hiker
Posts: 56
Accepted Solution

Imported night lapse into the Quik app (windows 10) and it won't play

When i click the thumnail for it to play, it comes up but the screen is black and the video progress bar is not moving. If i click the last video i made below this video, then click the broken video it plays the video below the broken video but it's a small box on the fullscreen. Idk what is going on but it needs to be fixed, help.


Accepted Solutions
GoPro
Posts: 8,211

Re: Imported night lapse into the Quik app (windows 10) and it won't play

Hello @goproguy365

 

With an issue as specific as this, it would be best to contact our Support team for a more personalized support. They will be gathering computer system information, as well as details regarding the night lapse video that you have. You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 8,211

Re: Imported night lapse into the Quik app (windows 10) and it won't play

Hello @goproguy365

 

With an issue as specific as this, it would be best to contact our Support team for a more personalized support. They will be gathering computer system information, as well as details regarding the night lapse video that you have. You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius