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08-23-2018 05:36 AM
Import into gopro studio doesn't work for some files.
[ New ]Hi,
Some of my video's won't import into GoPro Studio. I can play them in VLC, have downloaded them again and I my video card is good.
These are video's which I uploaded and then downloaded from gopro cloud. It only seems to affect video's from certain days. Others from my 5 week trip work just fine.
Any help?
Thanks.
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08-23-2018 02:04 PM
Re: Import into gopro studio doesn't work for some files.
[ New ]
Hi @agilewave83142,
Is there any error message?
Is that the old software GoPro Studio or GoPro Quik? - Just making sure.
Please let us know.
Regards,
-Jay
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08-24-2018 05:16 AM
Re: Import into gopro studio doesn't work for some files.
[ New ]Hi
It is the newest version.
Error message: Unable to load. Files maybe corrupted or in unsupported format.
I did all the troubleshooting there is to find on the forum. Have had contact true chatsupport and they said the softwaredevs will have a look at it.
It is specific for video's from certain days.
06-07-2017 until 12-07-2017 I can't edit them.
13-07-2017 until 06-08-2017 can edit them.
Both dates are viewable in VLC. Both goprostudio as well as adobe premiere don't want to take them.
Thx
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08-24-2018 02:46 PM
Re: Import into gopro studio doesn't work for some files.
[ New ]
Thanks for posting back.
Please continue working with our Support Team in resolving the error.
Best Regards,
Ej