Import into gopro studio doesn't work for some files. [ New ]

[agilewave83142]

Hi,

Some of my video's won't import into GoPro Studio. I can play them in VLC, have downloaded them again and I my video card is good.

These are video's which I uploaded and then downloaded from gopro cloud. It only seems to affect video's from certain days. Others from my 5 week trip work just fine.

Any help?

Thanks.

[jayr3438]

Hi @agilewave83142, 

Is there any error message? 

Is that the old software GoPro Studio or GoPro Quik? - Just making sure. 

Please let us know. 

Regards,

-Jay 

[agilewave83142]

Hi

It is the newest version.

Error message: Unable to load. Files maybe corrupted or in unsupported format.

I did all the troubleshooting there is to find on the forum. Have had contact true chatsupport and they said the softwaredevs will have a look at it.

It is specific for video's from certain days.

06-07-2017 until 12-07-2017 I can't edit them.

13-07-2017 until 06-08-2017 can edit them.

Both dates are viewable in VLC. Both goprostudio as well as adobe premiere don't want to take them.

Thx

[aragon1006]

Hi @agilewave83142

Thanks for posting back.

Please continue working with our Support Team in resolving the error.

Best Regards,

Ej