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Tourist
Posts: 2

Import into gopro studio doesn't work for some files.

Hi,

 

Some of my video's won't import into GoPro Studio. I can play them in VLC, have downloaded them again and I my video card is good.

 

These are video's which I uploaded and then downloaded from gopro cloud. It only seems to affect video's from certain days. Others from my 5 week trip work just fine.

 

Any help?

 

Thanks.

Highlighted
GoPro
Posts: 4,106

Re: Import into gopro studio doesn't work for some files.

 

Hi @agilewave83142

 

Is there any error message? 

Is that the old software GoPro Studio or GoPro Quik? - Just making sure. 

 

Please let us know. 

 

Regards,

-Jay 

Tourist
Posts: 2

Re: Import into gopro studio doesn't work for some files.

Hi

 

It is the newest version.

 

Error message: Unable to load. Files maybe corrupted or in unsupported format.

 

I did all the troubleshooting there is to find on the forum. Have had contact true chatsupport and they said the softwaredevs will have a look at it.

 

It is specific for video's from certain days.

06-07-2017 until 12-07-2017 I can't edit them.

13-07-2017 until 06-08-2017 can edit them.

 

Both dates are viewable in VLC. Both goprostudio as well as adobe premiere don't want to take them.

 

Thx

GoPro
Posts: 10,603

Re: Import into gopro studio doesn't work for some files.

 

Hi @agilewave83142

 

Thanks for posting back.

Please continue working with our Support Team in resolving the error.

 

 

Best Regards,

Ej