07-15-2019 09:42 AM
Import failed, all files gone[ New ]
07-15-2019 01:28 PM
Re: Import failed, all files gone[ New ]
Hello @acwatkins. How were you moving the files from the camera to the computer? Were you using Quik for desktop? Did you get any error message? Was Quik for desktop set to automatically delete files after import?
Which SD card are you using? Is it a recommended one? Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. Since this is certainly not normal for files to suddenly go missing, we recommend to reach out to the SD card manufacturer to further troubleshoot the SD card, with data recovery solutions that are recommended and known to work well.