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Sightseer
Posts: 1

Import failed, all files gone

Attempted to upload my clips to my Mac after a day on the water yesterday. After a failed import I ejected the SD card but found that all of the files were cleared. Now they are not on the card, and not on my computer. Are they gone? Anyone have this issue before?
GoPro
Posts: 8,157

Re: Import failed, all files gone

Hello @acwatkins. How were you moving the files from the camera to the computer? Were you using Quik for desktop? Did you get any error message? Was Quik for desktop set to automatically delete files after import? 

 

Which SD card are you using? Is it a recommended one? Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. Since this is certainly not normal for files to suddenly go missing, we recommend to reach out to the SD card manufacturer to further troubleshoot the SD card, with data recovery solutions that are recommended and known to work well.