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Tourist
Posts: 6

Images don't show on click

[ Edited ]

Quik imports fine.  But clicking the thumbnail leads to a black screen.  Rescanning the folder does NOT work.  Anyone have a solution?

 

BTW - Video files display fine, only images dont' work.

GoPro
Posts: 8,472

Re: Images don't show on click

 

Hi @frankp22820

 

What OS are you using? Do you have the latest version of the app?

Would you mind pulling up the file from the program folder and see if it pulls up fine.

 

Thanks!

Ej

 

Tourist
Posts: 6

Re: Images don't show on click

Mac OS version 10.4.2 (latest)

Quik version 2.7.0 (latest)

What is the "program folder"?

Images open and display correctly when opened in the Finder, Photos, Image Capture, etc.

 

My Import Location and Media Folder is set to an External if that matters.  Again, works fine image viewer/editor apps.

GoPro
Posts: 8,472

Re: Images don't show on click

 

Hi @frankp22820

 

Try to pull up the files using File Explorer on your computer.

Ex. This PC> Pictures> GoPro

 

 

Thanks!

Ej