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Tourist
Posts: 2

I need support

I am failing to transfer my media files to the laptop or any device completely

 

i tried to do the free trial by joining gopro plus

 

The one is calling me back

 

no one is speaking to me on livechat

 

since i bought this gopro hero 8 i have never fully enjoyed publishing my videos not one single day yet no one helps

 

please call me or use teamviewer or something to get your product running please

 

please contact me i need help please

 

even right now posting this message is a challenge, everthing is just difficult including asking for help

 

My number is +27781445172

Highlighted
Tourist
Posts: 2

Re: I need support

say something please there gopro

 

Highlighted
GoPro
Posts: 16,084

Re: I need support

Sorry to hear you are having trouble with your camera, @ronniegwenzi. What seems to be the issue? How may we help? 

 

How are you trying to save your files from the camera to your computer? Are you using any particular media player? Is the camera not recognized by your computer? If you are using Quik for desktop, these troubleshooting steps will help. 

 

Have you tried pairing your camera with a mobile device through the GoPro App? If you have a compatible phone, you should be able to view, import, and edit your GoPro media using the latest version of the app. 

 

Feel free to post back with additional details so we can help further. Thanks!