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Tourist
Posts: 1

I'm missing the HEVC decoder

[ New ]

Hello,


They have two goPro cameras, series 8 and a MAX.
Unfortunately, I can't edit any clips on my laptop, because I'm missing the HEVC decoder. I tried to download it from microsoft, but my account is blocked in the COD verification step.

 

Can anyone help me with this HEVC decoder? Please!

 

Thank you in advance,
Silviu

GoPro
Posts: 18,658

Re: I'm missing the HEVC decoder

[ New ]

Hello, @thesys. The HEVC Video Extensions are typically provided by your computer manufacturer. If you are unable to purchase it from the Microsoft Store directly, please contact the computer manufacturer to redeem or download the extensions. Thanks!