Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Sightseer
Posts: 1

I could not save clip from IphoneX

[ New ]

Hi Gopro,

 

I've trying to save 20 pictures from the clip for 3 nights, but could not.

 

Save to library or to email, please could not.

 

The total lenght of clip is 2' and 9".

 

Please advise,

 

Thank you


Accepted Solutions
GoPro
Posts: 24,538

Re: I could not save clip from IphoneX

[ New ]

Hi @tommythaid6

 

How long is the original file?

What error message are you getting?

Are you able to share a screenshot of the app showing the error?

Make sure that your app, the phone and the camera are all up to date.

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 24,538

Re: I could not save clip from IphoneX

[ New ]

Hi @tommythaid6

 

How long is the original file?

What error message are you getting?

Are you able to share a screenshot of the app showing the error?

Make sure that your app, the phone and the camera are all up to date.

 

 

Thanks!

Ej