Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-32146%22%20slang%3D%22en-US%22%3EI%20cannot%20edit%20in%20Quik%20Desktop.%20I%20get%20this%20error%2C%20We%20have%20encountered%20an%20issue%20loading%20music%2C...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32146%22%20slang%3D%22en-US%22%3E%3CP%3EQuik%20Desktop%20will%20not%20let%20me%20do%20basic%20edits.%20I%20get%20the%20following%20error%2C%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20have%20encountered%20an%20issue%20loading%20music%2C%20please%20restart%20application%20and%20try%20again%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERestarting%20the%20application%20doesn't%20fix%20the%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-32146%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Mac%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32150%22%20slang%3D%22en-US%22%3ERe%3A%20I%20cannot%20edit%20in%20Quik%20Desktop.%20I%20get%20this%20error%2C%20We%20have%20encountered%20an%20issue%20loading%20music%2C...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32150%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F19063%22%20target%3D%22_blank%22%3E%40willamh83247%3C%2FA%3E%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EA%20new%20version%20of%20Quik%20for%20Desktop%20was%20just%20released%20yesterday%20(2.2)%20for%20both%20MacOS%20and%20Windows%2C%20so%20I'd%20install%20that%20if%20you%20haven't%20and%20see%20if%20the%20problem%20persists.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20so%2C%20there%20is%20a%20process%20called%20%22gopromusicservice%22%20that%20should%20be%20running%20in%20the%20background%20on%20the%20computer%20Quik%20is%20installed%20on.%20%26nbsp%3BIt's%20possible%20this%20problem%20is%20tied%20to%20that%20process%20not%20running%20properly.%20%26nbsp%3BYou%20should%20be%20able%20to%20see%20the%20process%20in%20the%20activity%20monitor%20on%20a%20Mac%2C%20or%20in%20the%20Task%20Manager%20on%20Windows.%20%26nbsp%3BIf%20it's%20not%20present%20then%20chances%20are%20that's%20what's%20causing%20the%20problem.%20%26nbsp%3BIf%20this%20is%20the%20case%2C%20would%20you%20mind%20posting%26nbsp%3Bhere%20to%20let%20me%26nbsp%3Bknow%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32349%22%20slang%3D%22en-US%22%3ERe%3A%20I%20cannot%20edit%20in%20Quik%20Desktop.%20I%20get%20this%20error%2C%20We%20have%20encountered%20an%20issue%20loading%20music%2C...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32349%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20your%20response.%3C%2FP%3E%3CP%3EThe%20process%20%22gopromusicservice%22%20is%20not%20running%20in%20the%20background.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20did%20the%20Quik%20install%20for%20version%202.2%20.%3C%2FP%3E%3CP%3ERestarted%20and%20rechecked%20the%20activity%20monitor%20and%20the%20process%20still%20is%20not%20running%20in%20the%20background.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33399%22%20slang%3D%22en-US%22%3ERe%3A%20I%20cannot%20edit%20in%20Quik%20Desktop.%20I%20get%20this%20error%2C%20We%20have%20encountered%20an%20issue%20loading%20music%2C...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33399%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20getting%20this%20error%20as%20well.%20%26nbsp%3BEverything%20was%20working%20a%20day%20before%20and%20to%20the%20best%20of%20my%20knowledge%20nothing%20on%20my%20system%20has%20changed.%20%26nbsp%3BI%20uninstalled%20the%20program%20and%20reinstalled%2C%20yet%20the%20problem%20persist.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33464%22%20slang%3D%22en-US%22%3ERe%3A%20I%20cannot%20edit%20in%20Quik%20Desktop.%20I%20get%20this%20error%2C%20We%20have%20encountered%20an%20issue%20loading%20music%2C...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33464%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%20target%3D%22_blank%22%3E%40danielr15%3C%2FA%3E%40%20and%20%40williamh83247%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EOdd%20that%20that's%20happening.%20Do%20you%20know%20if%20the%20problem%20happened%20to%20coincide%20with%20downloading%20v2.2%20of%20Quik%3F%20If%20you're%20on%20a%20Windows%20computer%2C%20have%20you%20tried%20ending%20all%20GoPro-related%20processes%20in%20the%20task%20manager%20and%20then%20restarting%20the%20App%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAny%20luck%20trying%20different%20clips%20or%20selecting%20a%20different%20song%20for%20Create%20Mode%20or%20in%20deleting%20that%20Create%20project%20and%20starting%20a%20new%20one%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33476%22%20slang%3D%22en-US%22%3ERe%3A%20I%20cannot%20edit%20in%20Quik%20Desktop.%20I%20get%20this%20error%2C%20We%20have%20encountered%20an%20issue%20loading%20music%2C...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33476%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F45%22%20target%3D%22_blank%22%3E%40mattb%3C%2FA%3E%20wrote%3A%3CBR%20%2F%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOdd%20that%20that's%20happening.%20Do%20you%20know%20if%20the%20problem%20happened%20to%20coincide%20with%20downloading%20v2.2%20of%20Quik%3F%20If%20you're%20on%20a%20Windows%20computer%2C%20have%20you%20tried%20ending%20all%20GoPro-related%20processes%20in%20the%20task%20manager%20and%20then%20restarting%20the%20App%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20luck%20trying%20different%20clips%20or%20selecting%20a%20different%20song%20for%20Create%20Mode%20or%20in%20deleting%20that%20Create%20project%20and%20starting%20a%20new%20one%3F%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESeveral%20of%20us%20having%20the%20same%20issue%20over%20in%20this%20thread%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2FGoPro-Apps-for-Desktop%2FWe-have-encountered-an-issue-loading-music-please-restart%2Ftd-p%2F30734%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Fcommunity.gopro.com%2Ft5%2FGoPro-Apps-for-Desktop%2FWe-have-encountered-an-issue-loading-music-please-restart%2Ftd-p%2F30734%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20to%20answer%20your%20questions%2C%20yes%20a%20few%20of%20us%20seem%20to%20be%20new%20users%20starting%20with%20the%20current%20v2.2%20of%20Quik.%20I've%20even%20gone%20and%20installed%20a%20fresh%20instance%20of%20Windows%20on%20a%20separate%20test%20machine%2C%20and%20I%20get%20this%20error%20right%20off%20the%20bat%20even%20on%20that%20machine.%20Seems%20to%20be%20100%25%20reproducable%20across%20all%20Windows%2010%20PCs%20that%20I've%20tried.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33478%22%20slang%3D%22en-US%22%3ERe%3A%20I%20cannot%20edit%20in%20Quik%20Desktop.%20I%20get%20this%20error%2C%20We%20have%20encountered%20an%20issue%20loading%20music%2C...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33478%22%20slang%3D%22en-US%22%3EFor%20me%2C%20the%20issue%20started%20on%20v%202.1%20(%20which%20was%20previously%20working%20fine).%20What%20happens%20is%2C%20Quik%20loads%20fine.%20A%20clip%20(s)%20are%20selected%20and%20create%20mode%20selected.%20The%20program%20loads%20the%20videos%20in%20create%20mode%20and%20everything%20looks%20fine%20but%20when%20a%20scene%20is%20selected%20the%20warning%20message%20pops%20up.%20It%20appears%20to%20be%20Java%20related.%20The%20music%20files%20are%20there%20(checked%20with%20explorer)%20but%20are%20inaccessible%20to%20the%20Quik%20app.%20I%20uninstalled%20the%20app%2C%20performed%20a%20registry%20check%20and%20clean%2C%20restarted%20my%20computer%20and%20then%20installed%20the%20new%20version.%20Same%20issue.%20I%20then%20deleted%20the%20appsetting%20file%20(thinking%20maybe%20it's%20tied%20to%20Quik%20as%20well)%20and%20no%20luck.%20I%20then%20went%20to%20the%20folder%20holding%20the%20Quik%20music%20files%20and%20unchecked%20read%20only%20access%20in%20the%20property%20settings.%20This%20also%20didn't%20work.%20It%20seems%20to%20me%20that%20there%20must%20be%20something%20blocking%20the%20Java%20script%20from%20running.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-33644%22%20slang%3D%22en-US%22%3ERe%3A%20I%20cannot%20edit%20in%20Quik%20Desktop.%20I%20get%20this%20error%2C%20We%20have%20encountered%20an%20issue%20loading%20music%2C...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-33644%22%20slang%3D%22en-US%22%3E%3CP%3EFixed%20it%20by%20deleting%20JSON%20file%20and%20restarting.%3C%2FP%3E%3CP%3E%3CSPAN%3EC%3A%5CUsers%5CUserName%5CAppData%5CLocal%5CGoPro%5Cgoproapp.json%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 7

Re: I cannot edit in Quik Desktop. I get this error, We have encountered an issue loading music,...

oliverd23 you asked me to post if "gopromusicservice" was not running.

It was not and i did post as you asked.

 

Would you comment further please

Explorer
Posts: 11,205

Re: I cannot edit in Quik Desktop. I get this error, We have encountered an issue loading music,...

@willamh83247

Since this is a user community support site, the GoPro moderators only come here occasionally and sometimes other mods take over where another left off.  It looks like @mattb took over where @oliverd23 left off.  If you want direct help from the GoPro support team you need to contact them directly https://gopro.com/help/PKBContactus

 

Have you deleted the json file and seen if that fixed your issue?

Tourist
Posts: 7

Re: I cannot edit in Quik Desktop. I get this error, We have encountered an issue loading music,...

Thanks for the mod comment.

 

"Have you deleted the json file and seen if that fixed your issue?"

 

I don't know what that is.

 

I have a Mac

Explorer
Posts: 11,205

Re: I cannot edit in Quik Desktop. I get this error, We have encountered an issue loading music,...

I'm pretty sure you should still have this file on your MAC.  It will be in a similar folder as in Windows C:\Users\UserName\AppData\Local\GoPro\goproapp.json  

 

Search your hard drive for goproapp.json  

Tourist
Posts: 7

Re: I cannot edit in Quik Desktop. I get this error, We have encountered an issue loading music,...

"Search your hard drive for goproapp.json"

 

Search comes up with no results

Sightseer
Posts: 2

Re: I cannot edit in Quik Desktop. I get this error, We have encountered an issue loading music,...

Anyone find a solution? Specifically for Mac users

Highlighted
GoPro
Posts: 227

Re: I cannot edit in Quik Desktop. I get this error, We have encountered an issue loading music,...

Hey @rockygorge45230,

 

Not sure if you're still having this issue, but it looks like you should be able to resolve it by making sure the following are in order:

  1. Your Mac has all the latest updates
  2. Your Java version is up to date. You can check this by opening the Java console through the system preferences window.

You could also try deleting the MusicService.db file in a Finder window. Please follow these steps to do so.

  • Quit the Quik for desktop app
  • Open a Finder window
  • Select "Go" at the top of your desktop and hold "alt" to show the "Library" option. Select that.
  • Go to Library/Application Support/com.GoPro.goproapp.GoProMusicService/Databases and delete the MusicService.db file.

Re-launch Quik and open the Activity Monitor to see if the process launches when Quik opens. If the process doesn't launch, then you'll surely get this error message again.

 

~ Mowens

Sightseer
Posts: 1

Re: I cannot edit in Quik Desktop. I get this error, We have encountered an issue loading music,...

Thank you, Rocky!

 

This fixed my issue!