02-18-2017 04:25 PM
oliverd23 you asked me to post if "gopromusicservice" was not running.
It was not and i did post as you asked.
Would you comment further please
02-18-2017 04:34 PM
Since this is a user community support site, the GoPro moderators only come here occasionally and sometimes other mods take over where another left off. It looks like @mattb took over where @oliverd23 left off. If you want direct help from the GoPro support team you need to contact them directly https://gopro.com/help/PKBContactus
Have you deleted the json file and seen if that fixed your issue?
02-18-2017 04:37 PM
Thanks for the mod comment.
"Have you deleted the json file and seen if that fixed your issue?"
I don't know what that is.
I have a Mac
02-18-2017 04:58 PM
I'm pretty sure you should still have this file on your MAC. It will be in a similar folder as in Windows C:\Users\UserName\AppData\Local\GoPro\goproapp.json
Search your hard drive for goproapp.json
06-20-2017 01:48 PM
Not sure if you're still having this issue, but it looks like you should be able to resolve it by making sure the following are in order:
- Your Mac has all the latest updates
- Your Java version is up to date. You can check this by opening the Java console through the system preferences window.
You could also try deleting the MusicService.db file in a Finder window. Please follow these steps to do so.
- Quit the Quik for desktop app
- Open a Finder window
- Select "Go" at the top of your desktop and hold "alt" to show the "Library" option. Select that.
- Go to Library/Application Support/com.GoPro.goproapp.GoProMusicService/Databases and delete the MusicService.db file.
Re-launch Quik and open the Activity Monitor to see if the process launches when Quik opens. If the process doesn't launch, then you'll surely get this error message again.