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Sightseer
Posts: 1

I can't import files

I bought a new Hero 6 yesterday, i introduce the same memory card that i was using in my hero 5, i record a cuple of videos to test my new gopro, but when i conect my hero 6 to my iMac with mac OS High Sierra version 10.13.2. Firts of all it doesent apear the image of my hero 6, and say that there are no files to import. The number of version of my Quik app for mac is: 2.3.0.6256. 

 

I allready try the steps of help in the gopro page to this problem but it didn't help me.

 

I try to instert only the memory card but is the same problem, the only diference is that apear the image of a memory card, i don't know what else to do.

 

PLEASE HELPP!!!

 

Captura de pantalla 2018-01-01 a la(s) 23.27.26.png

Captura de pantalla 2018-01-01 a la(s) 23.27.26.png
GoPro
Posts: 3,924

Re: I can't import files

Hi @feileco,

 

You will want to make sure that the Quik App is up to date as it is now on version v2.5.1.

 

You can find that download here: https://shop.gopro.com/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

 

Cheers,

Ryan