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Sightseer
Posts: 2

I can't add Hero HD to my list of devices

I can't add Hero HD to my list of devices, it is not in dd list and I get invalid SN when I enter SN which is in the following format. HD1111100####.

Thank you in advance

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GoPro
Posts: 18,397

Re: I can't add Hero HD to my list of devices

Hi @sfagan34

 

Are you trying to update your camera?

Please refer to https://gopro.com/en/us/update/original_hdhero

 

For the serial number, remove the battery and locate the silver sticker inside the battery bay. Your serial number will be 13-characters in length, and begin with "HD1."

Find Your GoPro Serial Number

 

Thanks!

Ej

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Sightseer
Posts: 2

Re: I can't add Hero HD to my list of devices

Hi EJ,

Thanks for the response. I updated both of my cameras today. I added my Hero3+ to my device list within my online account and Quik, but cannot add the older HeroHD.

Best,SF