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Anonymous
Posts: 0
Accepted Solution

I am unable to import/copy files from my Hero 4 to my desktop Mac

I have owned my Hero 4 for a couple years and have successfully made several short edited movies.  I had no trouble importing the videos both to my Mac or to GoPro Studios.  Recently it quit working and now only tells me that there has been an error when copying files.  


Accepted Solutions
Sightseer
Posts: 1

Re: I am unable to import/copy files from my Hero 4 to my desktop Mac

I had this problem on macbook as well.... what i did that solved was to film another short movie to try to push the camera to change status and then when i plugged it said i had 2 files to import. I imported them, deleted the short movie and got the movie i really wanted.


hope it helps....take care.

View solution in original post


All Replies
GoPro
Posts: 233

Re: I am unable to import/copy files from my Hero 4 to my desktop Mac

[ Edited ]

Hey @Anonymous, 

 

We're sorry to hear about the trouble you're experiencing with importing your footage. What error are you receiving when you're copying your files?

 

Because it is difficult to determine the root cause due to the myriad of configurations for each user, having as many details about your computer is appreciated. I know you work off a Mac, but what operating system are you running? Have you updated any software recently? Any new changes to your computer at all?

 

When did you notice this not working? Are you noticing any patterns with the footage you are using? Can you list the steps you take to import your footage?

 

Once we more information, we'll be able to help with how to help!

 

Thanks for your cooperation!

 

Lorraine

Community Hub Moderator

 

 

Tourist
Posts: 2

Re: I am unable to import/copy files from my Hero 4 to my desktop Mac

Experiencing the same problem. GoPro app recognizes that my GoPro is connected and recognizes storage on my Hero+ but says there is nothing to import. Firmware is updated, using original USB cable, and made sure I didn't change names etc.

Highlighted
GoPro
Posts: 233

Re: I am unable to import/copy files from my Hero 4 to my desktop Mac

Hey @bradyl155

 

We apologize for the extreme delay in assisting with your concern. 

 

Because this is a Community oriented site, we allow our users to engage and answer questions together. It appears this may have been inadvertently overlooked or answered in another thread. 

 

Regardless, to answer your question, you may need to reformat your SD card. Keep in mind, in doing so, reformatting WILL delete all content on your card. If you have a microSD card reader/adapter, upload your content, then reformat. This should alleviate the issue you are seeing. 

If you continue to have this issue, please contact our Customer Support team for additional assistance. 

 

Again, our apologies for the delay in response. Let us know if you have any other questions. 

 

Lorraine 
Community Hub Moderator

Sightseer
Posts: 1

Re: I am unable to import/copy files from my Hero 4 to my desktop Mac

I had this problem on macbook as well.... what i did that solved was to film another short movie to try to push the camera to change status and then when i plugged it said i had 2 files to import. I imported them, deleted the short movie and got the movie i really wanted.


hope it helps....take care.