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Tourist
Posts: 4
Accepted Solution

How can i save my name

im trying to use my go pro account to log into jingle punks music, however when i created my account i didnt add my first and last name(which is apparently a requirement to log into jingle punks) but now when i go to my profile at gopro.com i cant find any way to save my newley entered information? help !


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GoPro
Posts: 10,024

Re: How can i save my name

Hello @megaridge61771

 

I see how it is! Thank you for sharing. You actually were on the right track. To exhaust all possibilities, try this one if you haven't yet: Upon logging back in, edit only the name (keeping the avatar and the nickname untouched) and see how it goes. If the issue persists, you will need to contact our Support team for a more personalized assistance. You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

View solution in original post


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GoPro
Posts: 10,024

Re: How can i save my name

Hello @megaridge61771

 

When you login to your GoPro Account, you only need to put in information for first and last name under User Info on Settings. There is no save button but whatever you put in last is going to be automatically saved. You can check this out by logging out of your account and logging back in. I hope this helps.

 

Best regards, 
Marius

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Tourist
Posts: 4

Re: How can i save my name

Hey Markus, thanks for the reply

That doesn't seem to work for me, I entered my name and also did my first nickname change and none of.it seems to be saving for me :(
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Tourist
Posts: 4

Re: How can i save my name

Marius* sorry that was my phones auto correction
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GoPro
Posts: 10,024

Re: How can i save my name

Hello @megaridge61771

 

No worries on the name. :)  Do you mean that until now the first and last names are still blank? I actually tried with a sample email and I was able to save the change in first and last name. The nickname only allows one instance of change. Try it again and wait for the confirmation that comes in the form of a "Saved" label in green font right under the information being changed. What I did: edit the name, clicked anywhere on the page, waited for the "saved" indicator. Please have a go at it again and let us know how it goes. 

 

Thanks, 
Marius

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Tourist
Posts: 4

Re: How can i save my name

heres a link to a video to show you the issue i am having

https://youtu.be/OX2aP4fVE28

Highlighted
GoPro
Posts: 10,024

Re: How can i save my name

Hello @megaridge61771

 

I see how it is! Thank you for sharing. You actually were on the right track. To exhaust all possibilities, try this one if you haven't yet: Upon logging back in, edit only the name (keeping the avatar and the nickname untouched) and see how it goes. If the issue persists, you will need to contact our Support team for a more personalized assistance. You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius