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Tourist
Posts: 2

Horizontal green bar on 1080p videos

[ New ]

I have green bars across the top and sometimes bottom of my videos that are shot in 1080p. Other resolutions do not have this problem. This only happens when the video is opened in Quik for editing and frame capture. Is there a fix in the works for this?

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GoPro
Posts: 24,495

Re: Horizontal green bar on 1080p videos

[ New ]

Hi @n8b5150

 

What version of Quik for desktop are you using?

Do you get the same when files are accessed via the GoPro app?

 

Thanks!

Ej

Tourist
Posts: 2

Re: Horizontal green bar on 1080p videos

[ New ]

Version 2.7.0.945. The green bar is not there in the mobile app. As I stated, there is not a green bar when using video editors. The green bar is only present in the Quik desktop app.

 

 

GoPro
Posts: 24,495

Re: Horizontal green bar on 1080p videos

[ New ]

It will be best to reach out to our Support Team @n8b5150

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of the representatives.

 

 

Thanks!

Ej