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Tourist
Posts: 4

Hi! I'm using a macbook pro 2015 and Quick won't show the preview of my videos.

Hi! I was wondering why I can't see previews of my videos in Quik. It used to work and I don't know why suddenly its not. Preview will only show if I put gauges which is very inconvenient. I also tried re-installing the software several times but to no avail. Please help. Here is the video of the problem:

 

https://drive.google.com/open?id=1vVd-Kjwdj6l1z44tGm5PXmjoyL3bxNAr

GoPro
Posts: 8,294

Re: Hi! I'm using a macbook pro 2015 and Quick won't show the preview of my videos.

Hello @paulsamlia

 

The video you posted described the issue clearly. It is odd that the video only shows up with the gauges enabled. Which version of Quik for desktop does your computer now have? Do you recall having done any update on the system or drivers of your computer? Also, is the issue observed with all the video files that you have? 

 

Hope to hear back from you. 

 

Thanks, 
Marius

Tourist
Posts: 4

Re: Hi! I'm using a macbook pro 2015 and Quick won't show the preview of my videos.

yes, the issue is observed with all the videos. I'm using the latest Quik from the Gopro website. I only did normal iOS updates. Apart from that, nothing very significant. Is this the first time you've encountered this?

Tourist
Posts: 4

Re: Hi! I'm using a macbook pro 2015 and Quick won't show the preview of my videos.

Is it possible that adobe flash player could be a source of issue?