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Tourist
Posts: 2

Hero9 Black freezes on Webcam mode

[ New ]

Hello.

 

My Hero9 Black freezes the image on webcam mode. Sometimes it freezes half imagem sometimes the full image. 

I use the original SD card that came with the camera, it has the latest update and i already did a factory reset both on camera and on the SD card. 

 

What can i do to soulve this issue?

Thank you.

Tourist
Posts: 2

Re: Hero9 Black freezes on Webcam mode

[ New ]

And also, i tried without the SD card and without the battery. The camera was plugged to a USB 3.0 port

GoPro
Posts: 29,803

Re: Hero9 Black freezes on Webcam mode

[ New ]

Hi @xangai94

 

What version is the webcam app on?

Do you observe the same when launching the app using a different profile/account on your computer?

You may also check GoPro Webcam FAQ and Troubleshooting

 

Let us know how it goes.

 

 

Thanks!

Ej