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Posts: 2

Hero9 Black freezes on Webcam mode

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My Hero9 Black freezes the image on webcam mode. Sometimes it freezes half imagem sometimes the full image. 

I use the original SD card that came with the camera, it has the latest update and i already did a factory reset both on camera and on the SD card. 


What can i do to soulve this issue?

Thank you.

Posts: 2

Re: Hero9 Black freezes on Webcam mode

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And also, i tried without the SD card and without the battery. The camera was plugged to a USB 3.0 port

Posts: 29,803

Re: Hero9 Black freezes on Webcam mode

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Hi @xangai94


What version is the webcam app on?

Do you observe the same when launching the app using a different profile/account on your computer?

You may also check GoPro Webcam FAQ and Troubleshooting


Let us know how it goes.