Hero5 not recognised when connected to imac with Mac OS Mojave

[noblestar83377]

Hi guys

After updating the IOS to Mojave 10.4.2 it will not import files from the camera (Hero 7 Black) to my IMac.

Very frustrating!

Is this an Apple issue?

Thanks and regards

[aragon1006]

Hi @noblestar83377

Did you mean 10.14.2?

What error message are you getting?

Please go over the troubleshooting steps:

Camera is Not Recognized on Quik for desktop - Mac

Let us know how it goes.

Thanks!
Ej

[geags]

Has this been resolved??  I still can't sync to Mac.  It's 2019 !!  Fix it please!

[mariustanya]

Hello @geags. Yes. You will need to fully update your Mac to the latest OS version. 

[geags]

It is the latest version.  Now what?  I can't believe this is happening.  

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@mariustanya wrote:

Hello @geags. Yes. You will need to fully update your Mac to the latest OS version. 

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[aragon1006]

Hi @geags

This thread confirms that the latest version cleared the issue.

Have you tried uninstalling and reinstalling the app?

If you haven't already, please go over the steps listed on this article.

Thanks!

Ej