Hero5 not recognised when connected to imac with Mac OS Mojave

[noblestar83377]

Hi guys

After updating the IOS to Mojave 10.4.2 it will not import files from the camera (Hero 7 Black) to my IMac.

Very frustrating!

Is this an Apple issue?

Thanks and regards

[aragon1006]

Hi @noblestar83377

Did you mean 10.14.2?

What error message are you getting?

Please go over the troubleshooting steps:

Camera is Not Recognized on Quik for desktop - Mac

Let us know how it goes.

Thanks!
Ej

[geags]

Has this been resolved??  I still can't sync to Mac.  It's 2019 !!  Fix it please!

[mariustanya]

Hello @geags. Yes. You will need to fully update your Mac to the latest OS version. 

[geags]

It is the latest version.  Now what?  I can't believe this is happening.  

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@mariustanya wrote:

Hello @geags. Yes. You will need to fully update your Mac to the latest OS version. 

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[aragon1006]

Hi @geags

This thread confirms that the latest version cleared the issue.

Have you tried uninstalling and reinstalling the app?

If you haven't already, please go over the steps listed on this article.

Thanks!

Ej

[kammedli89]

I still have this problem!

Details:

I have a GoPro 7 Black 

Macbook is on the latest software update: MacOS Mojave 10.14.3 (18D109)

Gopro is on the latest update too

Image Capture doesn't recognise at all

GoPro Quick doesn't recognise at all 

I used to be able to connect without a problem and at some point it just stopped. I guess it was after a software update on my MacBook. 

This has been going on for a while now, why isn't this fixed yet? 

[mariustanya]

Hello @kammedli89. Thank you for the feedback. We have reported the matter to our team. We are still waiting for an update. In the meantime, try manually importing your GoPro footage to your Mac using an SD card adapter. You may also save the footage through the GoPro App on a mobile device. Feel free to post back fro any other concerns or questions. Best regards!