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Tourist
Posts: 3

Hero5 not recognised when connected to imac with Mac OS Mojave

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Hi GoPro support,

 

Since I upgraded my Mac with Mojave, my camera isn't recognised anymore via USB. No disk appears on the desktop and the camera isn't recognised in Quick app. Painful, as I need to download my last videos.

Will I have to by an SD reader for that?

Any plans to fix this soon on MacOS Mojave?

 

Thanks for you support

Fred

GoPro
Posts: 19,611

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Hello @megastar62112

 

Our team is working on this issue at this time. In the meantime, you can import your media manually through an SD card adapter. You do not have to buy an SD card adapter though. The SD card pack usually comes with an adapter so you might want to check on it. We will keep you posted once we hear back from the team. 

 

By the way, is you camera detected by the Image Capture app on your computer? Does the Image Capture app allow you to view your GoPro media? Hope to hear back from you. 

 

Thanks, 

Marius

Tourist
Posts: 3

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Thanks for your reply.

No, my camera is not detected, neither by Quick nor by Image Capture. Not at all by the mac itself in fact, it doesn't appear anywhere as a external drive. It is detected by the Mac app "Photo" but there it says : "No photos to download", whereas I have 40G of videos & photos on the SD card inside the cam.

 

I did a test with the macbook of my daughter (with MacOS Sierra): I plugged the cam, it was detected, I could download the videos. I upgraded the mac to MacOS Mojave and then, same symptoms as on my imac: camera not detected anymore, impossible to download videos, on any apps.

 

I do really think that there's a compatibility issue with last MacOS version Mojave.

 

Hope this helps.

 

Thanks for your support

 

Fred

 

GoPro
Posts: 27,018

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Hi @megastar62112

 

Thank you for the additional information.

This will help our team isolate where the trouble is coming from.

 

Regards,

Ej

 

 

 

Tourist
Posts: 3

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Hello guys,

 

Any progress on this issue? is it a known problem with MacOS Mojave update?

hope you'll have a fix soon because it's a real pain to transfer files from the camera to the mac for now.

 

Thanks

 

Sightseer
Posts: 1

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Having the same issue - extremely frustrated. Any update?

GoPro
Posts: 19,611

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Sorry, there is no new information yet. We will do our best to notify you if a fix is found, and please keep an eye out for updates through this link

Nomad
Posts: 28

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Problem should be fixed with macOS 10.14.1 update.

Sightseer
Posts: 1

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Hi guys

 

After updating the IOS to Mojave 10.4.2 it will not import files from the camera (Hero 7 Black) to my IMac.

 

Very frustrating!

 

Is this an Apple issue?

 

Thanks and regards

GoPro
Posts: 27,018

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Hi @noblestar83377

 

Did you mean 10.14.2?

What error message are you getting?

 

Please go over the troubleshooting steps:

Camera is Not Recognized on Quik for desktop - Mac

 

Let us know how it goes.

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Has this been resolved??  I still can't sync to Mac.  It's 2019 !!  Fix it please!

GoPro
Posts: 19,611

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Hello @geags. Yes. You will need to fully update your Mac to the latest OS version. 

Sightseer
Posts: 2

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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It is the latest version.  Now what?  I can't believe this is happening.  


@mariustanya wrote:

Hello @geags. Yes. You will need to fully update your Mac to the latest OS version. 


 

GoPro
Posts: 27,018

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Hi @geags

 

This thread confirms that the latest version cleared the issue.

Have you tried uninstalling and reinstalling the app?

 

If you haven't already, please go over the steps listed on this article.

 

Thanks!

Ej

 

 

Sightseer
Posts: 1

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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I still have this problem!

 

Details:

I have a GoPro 7 Black 

Macbook is on the latest software update: MacOS Mojave 10.14.3 (18D109)

Gopro is on the latest update too

Image Capture doesn't recognise at all

GoPro Quick doesn't recognise at all 

 

I used to be able to connect without a problem and at some point it just stopped. I guess it was after a software update on my MacBook. 

 

This has been going on for a while now, why isn't this fixed yet? 

 

GoPro
Posts: 19,611

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

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Hello @kammedli89. Thank you for the feedback. We have reported the matter to our team. We are still waiting for an update. In the meantime, try manually importing your GoPro footage to your Mac using an SD card adapter. You may also save the footage through the GoPro App on a mobile device. Feel free to post back fro any other concerns or questions. Best regards!