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%20on%20a%20mobile%20device.%20Feel%20free%20to%20post%20back%20fro%20any%20other%20concerns%20or%20questions.%20Best%20regards!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

Hi guys

 

After updating the IOS to Mojave 10.4.2 it will not import files from the camera (Hero 7 Black) to my IMac.

 

Very frustrating!

 

Is this an Apple issue?

 

Thanks and regards

Highlighted
GoPro
Posts: 10,671

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

 

Hi @noblestar83377

 

Did you mean 10.14.2?

What error message are you getting?

 

Please go over the troubleshooting steps:

Camera is Not Recognized on Quik for desktop - Mac

 

Let us know how it goes.

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

Has this been resolved??  I still can't sync to Mac.  It's 2019 !!  Fix it please!

GoPro
Posts: 8,324

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

Hello @geags. Yes. You will need to fully update your Mac to the latest OS version. 

Sightseer
Posts: 2

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

It is the latest version.  Now what?  I can't believe this is happening.  


@mariustanya wrote:

Hello @geags. Yes. You will need to fully update your Mac to the latest OS version. 


 

GoPro
Posts: 10,671

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

[ Edited ]

 

Hi @geags

 

This thread confirms that the latest version cleared the issue.

Have you tried uninstalling and reinstalling the app?

 

If you haven't already, please go over the steps listed on this article.

 

Thanks!

Ej

 

 

Sightseer
Posts: 1

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

I still have this problem!

 

Details:

I have a GoPro 7 Black 

Macbook is on the latest software update: MacOS Mojave 10.14.3 (18D109)

Gopro is on the latest update too

Image Capture doesn't recognise at all

GoPro Quick doesn't recognise at all 

 

I used to be able to connect without a problem and at some point it just stopped. I guess it was after a software update on my MacBook. 

 

This has been going on for a while now, why isn't this fixed yet? 

 

GoPro
Posts: 8,324

Re: Hero5 not recognised when connected to imac with Mac OS Mojave

Hello @kammedli89. Thank you for the feedback. We have reported the matter to our team. We are still waiting for an update. In the meantime, try manually importing your GoPro footage to your Mac using an SD card adapter. You may also save the footage through the GoPro App on a mobile device. Feel free to post back fro any other concerns or questions. Best regards!