01-09-2019 09:17 PM
After updating the IOS to Mojave 10.4.2 it will not import files from the camera (Hero 7 Black) to my IMac.
Is this an Apple issue?
Thanks and regards
01-10-2019 04:15 PM
Did you mean 10.14.2?
What error message are you getting?
Please go over the troubleshooting steps:
Let us know how it goes.
01-17-2019 07:06 AM
01-17-2019 08:16 AM - edited 01-17-2019 08:17 AM
03-02-2019 05:49 AM
I still have this problem!
I have a GoPro 7 Black
Macbook is on the latest software update: MacOS Mojave 10.14.3 (18D109)
Gopro is on the latest update too
Image Capture doesn't recognise at all
GoPro Quick doesn't recognise at all
I used to be able to connect without a problem and at some point it just stopped. I guess it was after a software update on my MacBook.
This has been going on for a while now, why isn't this fixed yet?
03-05-2019 10:56 AM
Hello @kammedli89. Thank you for the feedback. We have reported the matter to our team. We are still waiting for an update. In the meantime, try manually importing your GoPro footage to your Mac using an SD card adapter. You may also save the footage through the GoPro App on a mobile device. Feel free to post back fro any other concerns or questions. Best regards!