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Sightseer
Posts: 1

Hero black 7

Quik does not see the photos and videos when plugged in - show 0% used on Quik but I have used half.  Canr download.

GoPro
Posts: 7,959

Re: Hero black 7

Hello @1955nancy. Do you see the photos and videos on your computer's File Finder or Windows Explorer folder? Have you also tried viewing them through GoPro App for mobile? 

The article about camera is not being recognized on Quik for desktop will help you fix the issue. Have a go at the steps discussed and let us know how it works out.