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Sightseer
Posts: 1

Hero 9 HEVC Recording Format

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Hello, I just purchase my Hero 9 about a week ago.. today I connected it to my laptop (running Windows 10 Pro with Intel Core i7) via USB and imported my pictures and videos from the past week or so. Upon completing the import I get a notification that says my computer doesn't meet the minimum requirements to play HEVC media. The odd thing is that it imported some of the videos I have taken and not others. I'm wondering if there is a setting on the camera to change the recording format? If not is there any explaination as to why my computer can download/playback some videos while others do not appear? Thanks in advance. 


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GoPro
Posts: 20,529

Re: Hero 9 HEVC Recording Format

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GoPro
Posts: 20,529

Re: Hero 9 HEVC Recording Format

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Hello, @livelypeak4041. There is information in How to Convert GoPro HEVC Videos to H.264 Using HandBrake that might help.