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Tourist
Posts: 3

Hero 7 will not connect to iMac

I have 10+ videos on my Hero 7.  QUIK is unable to import or see any of them.  Running iOS 10.14 Mojave.

 

This is so annoying.  

 

Already tried taking out the battery and memory card and all the other ridiculous "solutions."

 

crap.png
Tourist
Posts: 3

Re: Hero 7 will not connect to iMac

Make that macOS Mojave - Version 10.14
GoPro Community Manager
Posts: 5,850

Re: Hero 7 will not connect to iMac

@sweetvista66167 - Is the camera recognized by Quik? If not, be sure to power on the GoPro once it's connected to your computer to start the sync process.

 

If the camera is recognized but the files aren't importing, try importing directly from the SD card using an adapter. That way, you'll be able to see if there are any issues with the files themselves that may be blocking them from importing.

Tourist
Posts: 3

Re: Hero 7 will not connect to iMac

Still no luck.  I can see the videos on the camera itself. Tried to import on an iMac and a Macbook.  Neither one can see the videos.  Just comes up shoing as an empty SD card. 

GoPro
Posts: 7,766

Re: Hero 7 will not connect to iMac

 

Hi @sweetvista66167

 

The last update for Mojave (10.14.2) should resolve the issue.

Please make sure you are on the latest OS version.

 

 

Thanks!

Ej