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Tourist
Posts: 2

Hero 7 black is not connecting to PC

[ New ]

Hi,

My HERO 7 BLCK  is not seen by windows explorer and i can`t acess files to view or download but when you go to device manager it is seen as Hero 7 ? Please help. I have check and all usb drivers are up to date . Many thanks. Lucas

GoPro
Posts: 24,475

Re: Hero 7 black is not connecting to PC

[ New ]

Hi @vitalvista87107

 

Please go over the steps on Camera is Not Recognized on Quik for desktop - Windows

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

Thanks!

Ej