Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Hiker
Posts: 15
Accepted Solution

Hero 7 Black H265 thumbnails do not show up in Adobe Bridge CC 2019.

Hero 7 Black H265 thumbnails do not show up in Adobe Bridge CC 2019, just an icon. They are generated fine in Windows 10 File Explorer. How Can I get them to display in Bridge (9.0.0.204 x64)?


Accepted Solutions
Hiker
Posts: 15

Re: Hero 7 Black H265 thumbnails do not show up in Adobe Bridge CC 2019.

I posted the same question in the Adobe Bridge Forum  and got an answer that worked!  I had doubts since I have a robust system with i7 CPU with 32 GB RAM, and GTX 1070 GPU with 8 GB RAM but now I have the thumbnails.  See below-  

 

1.     Launch Bridge

2.     Open Preferences

3.     Click on Advanced

4.     Turn on "Use Software Rendering"

5.     Purge the Cache files from the folder you are working with.

6.     Close and Relaunch Bridge

View solution in original post


All Replies
Hiker
Posts: 15

Re: Hero 7 Black H265 thumbnails do not show up in Adobe Bridge CC 2019.

I posted the same question in the Adobe Bridge Forum  and got an answer that worked!  I had doubts since I have a robust system with i7 CPU with 32 GB RAM, and GTX 1070 GPU with 8 GB RAM but now I have the thumbnails.  See below-  

 

1.     Launch Bridge

2.     Open Preferences

3.     Click on Advanced

4.     Turn on "Use Software Rendering"

5.     Purge the Cache files from the folder you are working with.

6.     Close and Relaunch Bridge