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Sightseer
Posts: 2
Accepted Solution

Hero 5 Black displays circled "!" & LEDs flash red. Help!

 

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GoPro
Posts: 15,101

Re: Hero 5 Black displays circled "!" & LEDs flash red. Help!

Hi @bravestoke42047

 

If you haven't yet, please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Highlighted
GoPro
Posts: 15,101

Re: Hero 5 Black displays circled "!" & LEDs flash red. Help!

Hi @bravestoke42047

 

If you haven't yet, please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Highlighted
Sightseer
Posts: 2

Re: Hero 5 Black displays circled "!" & LEDs flash red. Help!

Thank you so much!  After returning to US where I have access to high-speed internet, I was able to perform the manual update & reset to factory settings.  Nice to have my HeroBlack5 working again!